FAQs

📦 Order Processing & Shipping Information

At Nova Essentials, we’re committed to delivering your order with care, precision, and as efficiently as possible. Below is everything you need to know about our processing times, shipping methods, and what to expect once you place your order.

🛠️ Order Processing

Please allow 3–5 business days for processing and production before your order is shipped.
Each item is crafted and packed with care to ensure it meets our quality standards.

🚚 Shipping Timeframes

Domestic (U.S.) Orders

  • Shipped via USPS or FedEx

  • Estimated delivery: 15–20 business days

International Orders

  • Delivery times vary based on destination and fulfillment location

  • Estimated delivery: 15–30 business days

⚠️ Possible Delays

While we strive to meet all estimated delivery windows, some external factors may cause unexpected delays, including:

  • Severe weather conditions

  • Public holidays

  • Natural disasters

  • Global events (e.g., supply chain disruptions or pandemics)

We appreciate your patience and understanding in these situations.

🔍 Tracking Your Order

Once your order ships, you’ll receive a confirmation email with a tracking number.
You can track your shipment anytime on our Track Your Order page.

❌ Order Cancellations

Changed your mind? No worries—orders can be canceled within 24 hours of purchase.

To cancel, email us at novaessentials@gmail.com with the subject line:
"CANCEL MY ORDER"

🏠 Address Changes

Entered the wrong shipping address?
Please reach out within 24 hours of placing your order to update your details.
Once your order has shipped, we’re unable to make changes.

📦 Missed Deliveries

Most carriers will attempt delivery up to two times before returning your package to us.
If your order is returned, simply contact our support team to arrange reshipment.

💔 Damaged Items

If your item arrives damaged, we’ll replace it at no additional cost.

Please email novaessentials@gmail.com with the following:

  • Your order number

  • Clear photos of the damaged item

We'll take it from there.

❓ Still Need Help?

Our friendly customer support team is here to help—24/7.
Reach out anytime at novaessentials@gmail.com, and we’ll respond within 24 hours.